Policy:

Imaginary Kingdom wants to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unfulfilled with your purchase, you may return the item(s) in its original form (unworn, with tags) within 15 business days of receiving your order for a full refund, less shipping costs. If you have decided to return your merchandise anytime after 15 days, you may do an exchange, or we will be more than happy to give you store credit. Returns made after 15 days will be credited at the current selling price.

Please take extra care when trying on shoes, We recommend trying them on a carpeted surface. All shoes returned must be in their original designer box free of damage and postage labels. We recommend returning shoes in a second outer box to keep the designer box in original condition.

Damaged or missing items :

If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.

Wrong size, color, or merchandise

If at any chance you received an item that is the wrong size,color, or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange.

where to send

Please send items for return or exhange to:

IMKING Clothing
Attn: Return/Exchange
1579 Sunland Lane
Costa Mesa CA 92626

Credit card refund :

Your credit card will be refunded upon receiving your returned item(s). It may take up to 3-4 business days for the refund to reflect on your billing statement.

charges on my card 

In the case that your card appears to be charged twice, it is actually called a pre-authorization which usually occurs when you are using a debit card vs. a credit card. This method checks if there are sufficient funds available before a user places an order. When the order is placed, our credit card processor authorizes the amount and later captures it when your order is proccessed and sent out for shipping.

If for any other reason you believe this is a mistake on the processing end, please do not hesitate to call our customer care center.

all sale items are final

Refunds are not available for sale items. All items indicated as FINAL SALE are not eligible for a return or exchange. Please do not return sale items to us, they will be burned.

Return and exchange process